Systems Support Analyst

Overview:

The Systems Support Analyst will work on the Omnichannel/Service Gateway teams. The role is a key position at Macys.com that is responsible for API developer management and analytics, API documentation and portal management. The ideal candidate will have experience in product management, technical marketing or related area and will have built web and/or mobile apps before, and be familiar with most current web development and data management technologies. The successful candidate will have excellent communication skills and be able to successfully partner with internal and external partners to ensure successful use of the API.

Key Accountabilities:

• Engage in technical conversation and build relationships with the Macy’s developer community – with both existing and prospective customers.
• Produce collateral and content (e.g. blog posts, example apps, videos, tutorials, tweets) to increase the virality of Macys.com data and APIs.
• Provide customer support on Macys.com forums and groups; potentially engage in active conversation in blogosphere, news groups, mailing lists and social networks.
• Help developers conceptualize, design and build projects and products using Macys.com API.
• Gather feedback from customers that will inform Engineering, Product Management teams.
• Provide weekly or monthly updates/metrics on developer acquisition and developer usage (API details and peak usage).
  

#### Portal Administration: - Manage endpoint configuration and notification configuration for partners, manage API key approval and configurations - Keep documentation and I/O Docs up to date/working, respond to forums - New customer acquisition (PPS configuration and coordination) - Manage and coordinate with developers for upgrades to new services - Reporting on services metrics and coordinate new capacity with performance team - Portal improvement projects: PPS partner automated provisioning, API packager and partner migration, terms and conditions), coordinate with proxy vendor for questions/issues/tickets

Skills Summary:

• BS/MS Degree in Computer Science, Engineering, or related technical field preferred.
• 3+ years of product management, technical marketing or related experience.
• Have built web and/or mobile apps before, and are familiar with most current web development and data management technologies.
• Passion for data, keen ability to unearth unobvious opportunities and spot possibilities.
• A data geek who loves people, is a good listener, and enjoys sharing ideas and insights.
• Stand-out oral and written communication skills; clearly explains ideas to different people with different viewpoints.
  
• Be methodical and organized; able to manage multiple opportunities, projects and priorities concurrently.
• A bias towards action and the ability to work well in a fast-paced, entrepreneurial and constantly changing environment.
• Ability to work with unwavering professionalism and high productivity.
• Previous experience as a web developer, technical evangelist, or technical product manager or other role where both technical and social skills are required.
  
• Familiar with and knowledgeable about various developer platforms, APIs, and Web Services - both functionality and terms of use
• Working knowledge of modern web technologies including cloud computing based APIs and protocols (REST, JSON, SOAP).

Company Profile:

As the fastest growing part of Macy's Inc. business, macys.com is achieving record sales and broadening our workforce. With offices in New York and San Francisco, macys.com is the best of all worlds. The entrepreneurial thinking of a Web business complements the stability and support of a national brand. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for continued growth. Employees at macys.com have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At macys.com we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of the Internet with the best in retailing, macys.com is reaching new heights.

Macy's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.