The Systems Support Analyst will work on the Omnichannel/Service Gateway teams. The role is a key position at Macys.com that is responsible for API developer management and analytics, API documentation and portal management. The ideal candidate will have experience in product management, technical marketing or related area and will have built web and/or mobile apps before, and be familiar with most current web development and data management technologies. The successful candidate will have excellent communication skills and be able to successfully partner with internal and external partners to ensure successful use of the API.
#### Portal Administration: - Manage endpoint configuration and notification configuration for partners, manage API key approval and configurations - Keep documentation and I/O Docs up to date/working, respond to forums - New customer acquisition (PPS configuration and coordination) - Manage and coordinate with developers for upgrades to new services - Reporting on services metrics and coordinate new capacity with performance team - Portal improvement projects: PPS partner automated provisioning, API packager and partner migration, terms and conditions), coordinate with proxy vendor for questions/issues/tickets
As the fastest growing part of Macy's Inc. business, macys.com is achieving record sales and broadening our workforce. With offices in New York and San Francisco, macys.com is the best of all worlds. The entrepreneurial thinking of a Web business complements the stability and support of a national brand. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for continued growth. Employees at macys.com have long term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At macys.com we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of the Internet with the best in retailing, macys.com is reaching new heights.
Macy's is an Equal Opportunity Employer committed to a diverse and inclusive work environment.