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API Support Genius / Developer Advocate

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AlchemyAPI is a natural language processing and text mining platform that is used more than 3 billion times every month. We are a rapidly growing Denver-based company, doing exciting work in artificial intelligence and the semantic web. Want to work on something that matters? We're working on big AI problems, wiring up the semantic web, and teaching computers to see and read.

The ideal candidate is highly motivated, has excellent communication and trouble-shooting skills, can work in a self-directed manner, and is passionate about helping customers. Some programming knowledge is necessary for this position.

If you are a self-motivated, highly creative, engineering-focused person, with an interest in AI and related technologies, come talk to us. If you watched IBM Watson compete on Jeopardy and thought "this is great," come talk to us.

Job Responsibilities:

  • Assisting customers who are integrating with our API & services.
  • Attending Hackathons and serving as an AlchemyAPI spokesperson at technical events.
  • Handling inbound technical support requests & basic lead qualification.
  • Resolving technical and non-technical issues from customers, and documenting solutions in our Customer Portal.
  • Formulating ideas to improve our products from a technical and customer perspective.
  • Finding ways to improve the overall customer experience.
  • Entry-level scripting and programming related to customer API integrations.

Skill Requirements:

  • BS in Computer Science or equivalent expertise and/or professional experience.
  • Knowledge of natural language processing, computational linguistics, or text analysis / mining a plus (not a requirement).
  • Some experience in PHP or Java software development.
  • Knowledge of web technologies including APIs, app. servers, databases, etc.
  • Experience with Linux, Apache, command-line tools, etc.
  • Solid multi-tasking skills.

Interested parties should send cover letter, salary requirements, resume, and other relevant information to: jobs[remove-this-if-you-are-a-human]@alchemyapi.com

Emails only -- Do not call regarding this position -- Applicants only (No recruiters)

API Support Genius / Developer Advocate at AlchemyAPI




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Denver, CO




Jan 23, 2013